Refund Policy

1. Membership Subscription Refunds

At Package PR, we are committed to ensuring your satisfaction with our storage services for Puerto Ricans and expats. We offer a 30-day money-back guarantee on all new membership subscriptions.

If you are not completely satisfied with your membership within the first 30 days of your subscription, you may request a full refund by contacting our customer support team. No questions asked.

After the initial 30-day period has expired, we do not offer refunds on membership subscriptions for the remainder of the subscription term.

2. Storage Service Refunds

For storage services, our refund policy is as follows:

• Damaged Items: If your items are damaged while in our Indiana warehouse, you must notify us within 48 hours of discovering the damage with photographic evidence. We will process a claim and may offer a full or partial refund based on the extent of the damage and your coverage level.
• Service Interruptions: If you are unable to access your stored items due to facility issues or technical problems with our systems, you may be eligible for a prorated refund for the period during which access was unavailable.
• Early Termination: If you need to terminate your storage service before the end of your billing cycle, we do not offer prorated refunds for the unused portion of the current billing period.

3. How to Request a Refund

To request a refund, please contact our customer support team with the following information:

• Your full name and account information
• Storage unit number (if applicable)
• Reason for your refund request
• Any supporting documentation (photos, access logs, etc.)

You can submit your refund request via email to support@package-pr.com or by calling our customer service team at 1-800-376-7064.

4. Refund Processing Time

Once your refund request is approved, please allow 5-10 business days for the refund to be processed and credited back to your original payment method. The time it takes for the refund to appear in your account may vary depending on your financial institution.

5. Exceptions

We reserve the right to deny refund requests in the following cases:

• The refund request is made after the eligible refund period has expired
• Damage to stored items was caused by improper packing or items prohibited under our Terms of Service
• Damage or loss occurred due to natural disasters or other events beyond our reasonable control
• Services were used in violation of our Terms of Service

6. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Package PR
D81 Calle C Ste 206
URB Costa De Oro
Dorado, PR 00646
Phone: 1-800-376-7064
Email: support@package-pr.com