Frequently Asked Questions

We provide secure storage in our Indiana warehouse for Puerto Rican citizens and expats. Sign up, send your items, and we'll keep them safe with island-inspired care. Our service is designed to give you a reliable U.S. storage solution with a tropical touch.

Plans include 30 to 90 days of free storage per item, with affordable extensions available. Basic Stash offers 30 days, Island Pro offers 60 days, and Elite Stash offers 90 days of free storage per item. After that period, additional storage is charged at competitive rates based on your plan level.

Yes, all plans offer insurance from $100 to $1,000 per item, keeping your goods secure while stored. Basic Stash includes insurance up to $100 per item, Island Pro covers up to $500 per item, and Elite Stash provides coverage up to $1,000 per item. Our facility is equipped with 24/7 security monitoring, climate control, and fire protection systems.

Our platform lets you track and organize your items effortlessly, from any device, with a tropical touch. You can view photos of your items, request returns, and manage your inventory all from your dashboard. We provide a detailed inventory of your stored items with photos for easy reference.

You can store most non-perishable items including clothing, electronics, collectibles, documents, and household goods. For safety and legal reasons, we cannot store hazardous materials, perishables, illegal items, or extremely valuable items that require specialized storage.

After signing up, you'll receive a unique U.S. address for our Indiana warehouse. You can ship items directly to this address from any U.S. retailer or send packages yourself. We'll notify you when your items arrive and add them to your inventory.

Simply log into your account, select the items you want returned, and request a shipment. We'll prepare your items and ship them to your address in Puerto Rico or anywhere else you specify. Shipping fees apply based on weight, dimensions, and destination.

Our service provides a reliable U.S. mainland address for storing purchases, important documents, seasonal items, or belongings you don't have space for. We understand the unique needs of the Puerto Rican community and offer a service that bridges the gap between mainland U.S. and island living.

Simply select the annual billing option during signup to save 17% on any plan. The annual fee will be charged upfront, providing you with 12 months of service at the discounted rate of $290 for Basic Stash, $490 for Island Pro, or $990 for Elite Stash.

You can contact our customer support team via email at support@package-pr.com, by phone at 1-800-376-7064 during business hours (Monday-Friday, 9am-6pm EST), or through the contact form on our website. We pride ourselves on providing island-inspired customer service with mainland efficiency.